{"id":520,"date":"2024-04-03T13:21:00","date_gmt":"2024-04-03T13:21:00","guid":{"rendered":"https:\/\/staging.knowledge-base.canapii.com\/\/index.php\/docs\/where-to-find-technical-support-pre-live-post-event\/"},"modified":"2024-04-03T13:21:00","modified_gmt":"2024-04-03T13:21:00","password":"","slug":"where-to-find-technical-support-pre-live-post-event","status":"publish","type":"docs","link":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/docs\/where-to-find-technical-support-pre-live-post-event\/","title":{"rendered":"Where to find technical support pre, live &amp; post event"},"content":{"rendered":"<p>Help is on the way! Use the options below to contact a member of our team:<\/p>\n<p><strong>Technical support chat<\/strong><\/p>\n<p>During live sessions, technical support requests are picked up by our team. As an attendee, you&#8217;re able to send technical support requests using the interactive sidebar.<\/p>\n<div style=\"background: #eef4ff;border-left: 4px solid #3b82f6;padding: 12px 16px;margin: 16px 0;border-radius: 4px\"><strong>Note:<\/strong><\/p>\n<p>The interactive sidebar will only be visible on the right hand of the session&#8217;s screen if it has been enabled by the event organizers.\u00a0<\/p>\n<\/div>\n<p><strong><br \/>FAQ page<\/strong><\/p>\n<p style=\"padding-left: 40px\">The FAQ page not only has answers to the most frequently asked event-specific questions, but also contains a message box that will alert the Canapii support team and event organizers about the attendees&#8217; inquiries.\u00a0<\/p>\n<p><strong>Email<\/strong><\/p>\n<p style=\"padding-left: 40px\">At any point pre, during, or post-event you can contact our team at: <a href=\"mailto:help@canapii.com\" rel=\"noopener\">help@canapii.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Help is on the way! Use the options below to contact a member of our team: Technical support chat During live sessions, technical support requests are picked up by our team. As an attendee, you&#8217;re able to send technical support requests using the interactive sidebar. Note: The interactive sidebar will only be visible on the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"doc_category":[22],"doc_tag":[],"class_list":["post-520","docs","type-docs","status-publish","hentry","doc_category-troubleshooting"],"year_month":"2026-04","word_count":123,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Canapii","author_nicename":"Canapii","author_url":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/author\/administrator\/"},"doc_category_info":[{"term_name":"Troubleshooting","term_url":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/docs-category\/troubleshooting\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs\/520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/comments?post=520"}],"version-history":[{"count":0,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs\/520\/revisions"}],"wp:attachment":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/media?parent=520"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/doc_category?post=520"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/doc_tag?post=520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}