{"id":519,"date":"2024-04-03T13:21:36","date_gmt":"2024-04-03T13:21:36","guid":{"rendered":"https:\/\/staging.knowledge-base.canapii.com\/\/index.php\/docs\/trouble-receiving-mfa-sms-code\/"},"modified":"2024-04-03T13:21:36","modified_gmt":"2024-04-03T13:21:36","password":"","slug":"trouble-receiving-mfa-sms-code","status":"publish","type":"docs","link":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/docs\/trouble-receiving-mfa-sms-code\/","title":{"rendered":"Trouble receiving MFA sms code"},"content":{"rendered":"<p>If you are an admin for an event hosted on Canapii, you will be required to set up <strong>multi-factor authentication<\/strong> (MFA) using a cell phone number that is able to receive text messages (standard messaging rates apply) or a third-party authenticator app.<\/p>\n<p>If you have set up MFA with SMS text message and are not receiving the verification codes within 2 minutes, please navigate to <a href=\"https:\/\/www.canapii.com\/account-overview\/security\" rel=\"noopener\" target=\"_blank\">your <strong>Security<\/strong>\u00a0page<\/a> (option on the left hand side of your master Console) and ensure the following:<\/p>\n<ul>\n<li>The appropriate country prefix number is selected for your phone number.<\/li>\n<li>Your number is correct (no dashes, symbols or extra spaces)<\/li>\n<\/ul>\n<p>If you would rather use an authenticator app, navigate to the same <a href=\"https:\/\/www.canapii.com\/account-overview\/security\" rel=\"noopener\" target=\"_blank\"><strong>Security<\/strong> page<\/a>, then disable SMS (if enabled) and click <strong>Configure<\/strong> in the Virtual MFA device section, then follow the prompts.\u00a0<\/p>\n<p>If you are not receiving verification codes in either SMS text or authenticator app, reach out to <a href=\"mailto:help@canapii.com\" rel=\"noopener\">our Support team<\/a> for further assistance.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are an admin for an event hosted on Canapii, you will be required to set up multi-factor authentication (MFA) using a cell phone number that is able to receive text messages (standard messaging rates apply) or a third-party authenticator app. If you have set up MFA with SMS text message and are not [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"doc_category":[22],"doc_tag":[],"class_list":["post-519","docs","type-docs","status-publish","hentry","doc_category-troubleshooting"],"year_month":"2026-04","word_count":157,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Canapii","author_nicename":"Canapii","author_url":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/author\/administrator\/"},"doc_category_info":[{"term_name":"Troubleshooting","term_url":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/docs-category\/troubleshooting\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs\/519","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/comments?post=519"}],"version-history":[{"count":0,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs\/519\/revisions"}],"wp:attachment":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/media?parent=519"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/doc_category?post=519"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/doc_tag?post=519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}