{"id":444,"date":"2024-04-03T10:25:36","date_gmt":"2024-04-03T10:25:36","guid":{"rendered":"https:\/\/staging.knowledge-base.canapii.com\/\/index.php\/docs\/homepage-chat\/"},"modified":"2026-03-24T08:45:06","modified_gmt":"2026-03-24T08:45:06","password":"","slug":"homepage-chat","status":"publish","type":"docs","link":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/docs\/homepage-chat\/","title":{"rendered":"Homepage chat"},"content":{"rendered":"

The homepage chat is an interactive bar which can be found within the event homepage. It’s here where your attendees leave comments, send each other 1-1 messages & also receive technical support.<\/p>\n

Each of these settings will need to be manually enabled from the console. To do this:<\/p>\n

General settings > Features & Networking > Here you’ll find a Networking <\/strong>panel.<\/p>\n

Now either enable or disable each of the following:<\/p>\n

Homepage chats<\/strong> – The event chat which features within an interactive bar on the homepage.<\/p>\n

Event chats<\/strong> – Allows ‘chatting’ within the event.<\/p>\n

Personal chats <\/strong>– <\/strong>Allows 1-1 chatting between attendees within an event.<\/p>\n

Group chats – <\/strong>Allow attendees to create group chats (personal chat must be enabled).<\/p>\n

Tech support – <\/strong>Allows attendees to receive technical support from the homepage.\u00a0<\/p>\n

Note:<\/strong><\/p>\n

Tip: Organizers are able to restrict chats and interactive bar capabilities to audiences via attendee type.<\/p>\n<\/div>\n

How admins respond to technical support requests from the console<\/h4>\n

If the Tech support tab is enabled, event admins are able to respond to support requests from the console.<\/p>\n

    \n
  • Firstly these assigned admins will need to ensure that they have the right permissions. Please check these from the admin tab and ensure the ‘Message center’ permissions have been allocated: <\/li>\n
  • Admins can now respond to technical support via the Message center<\/strong> (found within step 2). They also have the ability to hide\/delete\/mark complete help and support chats from app.<\/li>\n
  • Upon going into the Message center, please select Tech support & FAQs<\/strong>. Here you’ll find a list of tech support enquiries which can be responded to directly from the Message center.\u00a0<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

    The homepage chat is an interactive bar which can be found within the event homepage. It’s here where your attendees leave comments, send each other 1-1 messages & also receive technical support. Each of these settings will need to be manually enabled from the console. To do this: General settings > Features & Networking > […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"doc_category":[43,11],"doc_tag":[],"class_list":["post-444","docs","type-docs","status-publish","hentry","doc_category-chat","doc_category-networking"],"year_month":"2026-04","word_count":267,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Canapii","author_nicename":"Canapii","author_url":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/author\/administrator\/"},"doc_category_info":[{"term_name":"Chat","term_url":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/docs-category\/chat\/"},{"term_name":"Networking","term_url":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/docs-category\/networking\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs\/444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/comments?post=444"}],"version-history":[{"count":1,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs\/444\/revisions"}],"predecessor-version":[{"id":972,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs\/444\/revisions\/972"}],"wp:attachment":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/media?parent=444"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/doc_category?post=444"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/doc_tag?post=444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}