{"id":358,"date":"2024-04-03T09:09:27","date_gmt":"2024-04-03T09:09:27","guid":{"rendered":"https:\/\/staging.knowledge-base.canapii.com\/\/index.php\/docs\/custom-welcome-emails-registration-questions\/"},"modified":"2024-04-03T09:09:27","modified_gmt":"2024-04-03T09:09:27","password":"","slug":"custom-welcome-emails-registration-questions","status":"publish","type":"docs","link":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/docs\/custom-welcome-emails-registration-questions\/","title":{"rendered":"Custom welcome emails &amp; registration questions"},"content":{"rendered":"<h3 style=\"font-size: 1.05em;margin-top: 10px;margin-bottom: 4px\">Custom welcome emails<\/h3>\n<p>Custom emails are linked to specific tickets. In order to use this feature you must have at least one ticket created for your event.<\/p>\n<ul>\n<li>Navigate to your <strong>registration <\/strong>tab of the event Console side bar and select the <strong>ticket <\/strong>tab.<\/li>\n<li>Select the ticket that you would like to add a custom welcome email to.<\/li>\n<li>Click <strong>enable custom email.<\/strong><\/li>\n<\/ul>\n<p>Next you should see a boiler plate welcome email appear below your ticket information called <strong>ticket welcome email<\/strong>. Here you are able to upload a custom banner, edit the copy of your welcome email and also include any custom attachments.<\/p>\n<div style=\"background: #eef4ff;border-left: 4px solid #3b82f6;padding: 12px 16px;margin: 16px 0;border-radius: 4px\"><strong>Note:<\/strong><\/p>\n<p>If you do not enable a custom email for a ticket, attendees will receive the default confirmation email. <em>This is found in the <strong>registration<\/strong> section under the <strong>confirmation email<\/strong> tab.<\/em><\/p>\n<\/div>\n<h3 style=\"font-size: 1.05em;margin-top: 10px;margin-bottom: 4px\">Using placeholder codes to personalize your welcome emails:<\/h3>\n<p style=\"padding-left: 40px\">You can use the following markdown codes in your welcome emails to pull relative information from both your attendees&#8217; profile and event information:<\/p>\n<div class=\"hs-table-align-center\" style=\"max-width: 100%;width: 100%;margin-left: auto;margin-right: auto\">\n<div class=\"table-responsive\">\n<table>\n<tbody>\n<tr>\n<td><strong>Placeholder code<\/strong><\/td>\n<td><strong>Result<\/strong><\/td>\n<\/tr>\n<tr>\n<td>{event}<\/td>\n<td>Pulls the full name of the event<\/td>\n<\/tr>\n<tr>\n<td>{firstname}<\/td>\n<td>Pulls the first name of the user<\/td>\n<\/tr>\n<tr>\n<td>{lastname}<\/td>\n<td>Pulls the last name of the user<\/td>\n<\/tr>\n<tr>\n<td>{email}<\/td>\n<td>Pulls the user&#8217;s email address<\/td>\n<\/tr>\n<tr>\n<td>{attendeeQR}<\/td>\n<td>Pulls the attendee QR code<\/td>\n<\/tr>\n<tr>\n<td>{checkinDate}{checkoutDate}<\/td>\n<td>Check in\/out dates for hotels<\/td>\n<\/tr>\n<tr>\n<td>{arrival_time} {departing_time}<\/td>\n<td>Arrival and departure dates for hotels<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<h3 style=\"font-size: 1.05em;margin-top: 10px;margin-bottom: 4px\">Custom registration attributes<\/h3>\n<p>If you would like to customize what registration questions are asked for different tickets you can scroll down to the bottom of a ticket&#8217;s page and <strong>enable<\/strong>, <strong>disable<\/strong>, or <strong>reset<\/strong> basic and custom attributes.<\/p>\n<ul>\n<li>The <strong>default status <\/strong>column tells your whether the attribute is included in all tickets by default.<\/li>\n<li>The\u00a0<strong>ticket status<\/strong> column will tell you whether the attribute is <strong>enabled<\/strong> or <strong>disabled<\/strong> for this specific ticket.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Custom welcome emails Custom emails are linked to specific tickets. In order to use this feature you must have at least one ticket created for your event. Navigate to your registration tab of the event Console side bar and select the ticket tab. Select the ticket that you would like to add a custom welcome [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"doc_category":[8,28],"doc_tag":[],"class_list":["post-358","docs","type-docs","status-publish","hentry","doc_category-people","doc_category-registration"],"year_month":"2026-04","word_count":291,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Canapii","author_nicename":"Canapii","author_url":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/author\/administrator\/"},"doc_category_info":[{"term_name":"People","term_url":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/docs-category\/people\/"},{"term_name":"Registration","term_url":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/docs-category\/registration\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs\/358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/comments?post=358"}],"version-history":[{"count":0,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs\/358\/revisions"}],"wp:attachment":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/media?parent=358"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/doc_category?post=358"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/doc_tag?post=358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}