{"id":315,"date":"2025-07-11T12:29:34","date_gmt":"2025-07-11T12:29:34","guid":{"rendered":"https:\/\/staging.knowledge-base.canapii.com\/\/index.php\/docs\/how-to-reset-your-password\/"},"modified":"2026-03-24T08:45:06","modified_gmt":"2026-03-24T08:45:06","password":"","slug":"how-to-reset-your-password","status":"publish","type":"docs","link":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/docs\/how-to-reset-your-password\/","title":{"rendered":"How to reset your password"},"content":{"rendered":"<p>1. Navigate to the <a href=\"https:\/\/www.canapii.com\/auth\/forgot \" rel=\"noopener\" target=\"_blank\">Canapii forgot password portal<\/a><\/p>\n<p>2. Enter the email used for your Canapii account.\u00a0<\/p>\n<p>3. Retrieve the new verification code from your email inbox (you may need to check your spam\/trash folder if you don&#8217;t see it within 10-15 minutes).<\/p>\n<p>4. When you&#8217;ve received your six-digit verification code, input it into the\u00a0<strong>Password reset code<\/strong> field, then enter and confirm your new account password into the <strong>New password <\/strong>and <strong>Confirm new password <\/strong>fields:<\/p>\n<p><img decoding=\"async\" class=\"article-image\" loading=\"lazy\" src=\"https:\/\/staging.knowledge-base.canapii.com\/\/wp-content\/uploads\/2026\/03\/image-png-Jul-11-2025-12-25-28-9178-PM.png\" style=\"max-width: 100%;height: auto\" \/><\/p>\n<p>5. Click <strong>Submit<\/strong> to update your account password.<\/p>\n<div style=\"background: #eef4ff;border-left: 4px solid #3b82f6;padding: 12px 16px;margin: 16px 0;border-radius: 4px\"><strong>Note:<\/strong><\/p>\n<p>If you are already logged in, you can also set a new password from <a href=\"https:\/\/www.canapii.com\/account-overview\/change-password\" rel=\"noopener\" target=\"_blank\">your account overview page<\/a> by clicking &#8220;Change password&#8221; in the left-hand sidebar.\u00a0<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>1. Navigate to the Canapii forgot password portal 2. Enter the email used for your Canapii account.\u00a0 3. Retrieve the new verification code from your email inbox (you may need to check your spam\/trash folder if you don&#8217;t see it within 10-15 minutes). 4. When you&#8217;ve received your six-digit verification code, input it into the\u00a0Password [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"doc_category":[22],"doc_tag":[],"class_list":["post-315","docs","type-docs","status-publish","hentry","doc_category-troubleshooting"],"year_month":"2026-04","word_count":107,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Canapii","author_nicename":"Canapii","author_url":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/author\/administrator\/"},"doc_category_info":[{"term_name":"Troubleshooting","term_url":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/docs-category\/troubleshooting\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs\/315","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/comments?post=315"}],"version-history":[{"count":1,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs\/315\/revisions"}],"predecessor-version":[{"id":908,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs\/315\/revisions\/908"}],"wp:attachment":[{"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/media?parent=315"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/doc_category?post=315"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/staging.knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/doc_tag?post=315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}